Frequently Asked Questions
Everything you need to know about your By Billie shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. Please note that processing times may vary during peak seasonal launches.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are final sale.
How do I care for my By Billie garments?
To ensure longevity, we recommend a cold gentle machine wash inside a laundry bag and drying in the shade. Always refer to the specific care label attached to your garment for detailed instructions.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery timeframes are calculated at checkout based on your specific location and the weight of your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How do I know which size to choose?
Each product page features a detailed size guide. Our pieces are generally designed for a relaxed fit; if you are between sizes, we recommend sizing down for a more tailored look.