Returns & Exchanges
At By Billie, we want you to love your purchase; if you are not completely satisfied, we offer returns for store credit or exchange within 14 days of delivery. All items must be in their original, unwashed, and unworn condition with tags still attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all original labels and tags are intact to qualify for a refund.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized postal location.
Receive Your Credit
Once our team inspects and approves your return, your store credit or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing